Description
Yodeck is hiring a Customer Support Manager to lead day-to-day customer support operations for customers, partners, and resellers across ticket, live chat, and phone channels. The role manages and develops the agent team, owns hiring and shift coverage, tracks CSAT and responsiveness, manages Intercom routing and escalations, and collaborates with Technical Support, Sales, Customer Success, and Product. The position requires 3–5 years of customer support or service team leadership experience, ideally in SaaS, along with strong English, shift-coverage experience, and cross-functional collaboration skills. Benefits include a competitive salary, bonus scheme, stock options, hybrid work, medical insurance, training, and other workplace benefits.
