Description
ZELP is hiring a full-time Customer Support Manager to own the customer support experience for ZELP Sense, from onboarding and field deployment through ongoing use and end-of-life. The role provides first- and second-line technical support for hardware, sensors, connectivity, software, firmware, data quality, and device configuration; manages tickets and escalations; builds support processes, documentation, knowledge bases, SLAs, KPIs, and returns workflows; and leads the growth of a customer support team. It is a hands-on, potentially field-based role with possible global travel, requiring at least 10 years of experience managing customer support for technical products.
