Description
Rippling is hiring a Customer Support Manager to lead frontline customer support teams, manage first-line supervisors, monitor performance metrics, improve customer experience, support product and engineering teams, and maintain support documentation. The role requires at least five years of customer or technical support experience, experience managing managers and a team of 20+ individual contributors, distributed-team management experience, data analysis skills, and process-improvement expertise. It is a hybrid position based in Bangalore, requiring the employee to work from the office three days per week and work between 7:30 PM and 5:00 AM IST.
