Description
Deblock is hiring a Senior Customer Support Operations Manager to build and scale its customer support operation from an existing team and operation. The role owns staffing, scheduling, workflows, tooling, SLAs, quality frameworks, reporting, agent coaching, performance management, high-volume coverage, and cross-functional product and risk improvements. It requires at least five years of customer support or service operations experience, including two years leading teams, with a proven track record of building or scaling support functions. The position is based in Porto or close by and offers equity, private health insurance, meal allowance, annual leave, and other benefits.
