Description
HarborLab is hiring a Customer Support Operations Manager to lead and develop its six-person support function, starting with hands-on technical support and expanding into marine operations. The role reports to the Chief Customer & Operations Officer, owns support processes, SLAs, escalation paths, Intercom or similar platform configurations, metrics, and customer experience, and collaborates with Product and Engineering. Candidates need at least four years of experience in technical support, product support, support operations, or a similar customer-facing role, along with leadership, troubleshooting, SaaS, and support-platform experience. The position offers hybrid work, paid annual leave, family health insurance, and other benefits.
