Description
DHL Express Singapore is hiring a Customer Support Operations Program Manager for Life Sciences and Healthcare. The role manages operational projects and programs related to new business acquisition, RFP/RFQ responses, solution implementations, and pre- and post-sales support; drives service improvements, cost reductions, KPI performance, process innovation, and customer-specific enhancements; and oversees vendor management for customer programs. The position requires 3–5 years of relevant experience in sales support, operations, or customer service, with Lean Sigma, Six Sigma, First Choice, Prince2, or PMP qualifications preferred.
