Description
HarborLab is hiring a Customer Support Operations Team Lead to lead and develop a six-person support function covering technical support and, over time, marine operations. The role is hands-on, particularly with complex technical cases, and includes coaching team members, improving support processes and SLAs, configuring support platforms, analyzing metrics, and collaborating with Product and Engineering. Candidates need at least four years of experience in technical support, product support, support operations, or a similar customer-facing role, along with leadership, troubleshooting, SaaS, and support-platform experience. The position offers hybrid work, family health insurance, paid leave, and other benefits.
