Description
The Customer Support Specialist provides billing, service, product, technical, and account-related support through calls, chat, and email. The role manages customer cases, resolves inquiries and escalations, handles access and entitlement requests, maintains documentation, and collaborates with Sales, Customer Success, Product, and technical teams. It requires a bachelor's degree or equivalent college completion, 1–2 years of BPO or shared-service experience, communication and computer skills, and the ability to learn enterprise AI tools. The posting also requires the applicant to be in the current role for one year, with no disciplinary action, performance improvement plan, or attendance or punctuality issues in the past 12 months.
