Description
Lenovo is hiring a full-time Customer Support Program Manager in Tokyo, Japan, to support contact center operations and the Operations Manager. The role manages outsourcing vendors, improves customer and employee experience, monitors KPIs, prepares business reviews, leads cost and process improvement projects, promotes AI-driven automation, supports offshore transition, handles complaints and escalations, resolves cross-functional issues, and oversees data privacy and compliance. Candidates must have at least five years of contact center operations experience, vendor or operational management experience, KPI and continuous improvement experience, reporting and business review experience, project leadership experience, complaint-handling and cross-functional coordination experience, operational risk experience, data privacy and compliance experience, and business-level Japanese and English communication skills.
