Description
The Customer Support Representative provides first-line customer service in an on-site call center, answering member calls, resolving inquiries, processing routine insurance changes, researching plan and claims information, logging details, and maintaining confidentiality under HIPAA. The role requires strong communication, analytical, computer, and problem-solving skills, with call center, medical/benefits, and insurance experience preferred. The schedule is 9:30 a.m. to 6:00 p.m., Monday through Friday, and the salary is $20.00 to $24.00 DOE.
