Summary from listing
The client is hiring a full-time Virtual Customer Support Representative to provide remote support to tenants and vendors for a property management and real estate investment firm. Responsibilities include responding to tenant inquiries, logging and tracking maintenance requests, assisting with tenant onboarding, processing payments, maintaining tenant and property records in a CRM, and escalating urgent matters. The role requires 1–2 years of customer service or support experience, strong English communication skills, organizational and empathy skills, familiarity with ticketing systems and CRMs, and responsible handling of sensitive data; Spanish fluency and a property management background are advantageous but not required.
