Description
The Customer Support Representative serves as the central contact for authorized distributors, OEMs, and end users, handling inbound inquiries, orders, quotes, returns, escalations, and basic technical questions. The role supports Dodge field sales engineers, facilitates the order process, coordinates with internal departments, and maintains customer service excellence. It requires proficiency with SAP, Salesforce, Microsoft Office, SharePoint, DeliveryData, Kronos, UKG, and other internal tools, along with customer service, problem-solving, communication, and organizational skills. The position is based in Simpsonville, South Carolina, with regular in-person attendance and an 8-hour shift.
