Description
Moab is hiring a Customer Support Engineer to own the customer inbox, triage and investigate software bugs, coordinate with engineering, track issues through resolution, and communicate updates to customers in plain language. The role uses AI triage tools, requires strong written communication and technical curiosity, and may involve reading APIs, JSON, or SQL. Relevant backgrounds include B2B SaaS support, customer success, or operations, while equipment-rental or construction experience is preferred.
