Description
Wave is seeking a Customer Support Representative to join their global team in Niamey, Niger. This role involves serving as the primary point of contact for customers, resolving inquiries and complaints, and ensuring customer satisfaction. The representative will maintain product knowledge, utilize active listening skills, and participate in continuous improvement initiatives. The ideal candidate will have fluency in French and Haoussa, possess 2+ years of experience in customer service or a comparable role, and demonstrate strong communication and interpersonal skills.
