Description
The Ontario Medical Association is hiring an Insurance Member Services Advisor to serve as the first point of contact for physicians and their families regarding OMA insurance products and services. The role handles member inquiries, investigates and resolves escalations with insurance partners, guides members through insurance processes and digital tools, supports member retention and advisor outreach, and documents interactions in Salesforce. It requires a community college diploma in business administration or equivalent, four to five years of relevant customer service experience, insurance and retirement product knowledge, and familiarity with Salesforce, Microsoft 365, and AI tools. The position is based in Toronto and follows a permanent hybrid work arrangement requiring a minimum number of days in the office.
