Description
ABB is hiring a Customer Support Manager to serve as the first point of contact for customers and manage end-to-end technical, order, payment, supplier-offer, and case-handling support. The role coordinates with production, scheduling, resourcing, quotes, pricing, and invoicing teams; maintains customer feedback and routing processes; supports outbound marketing; and improves first-contact-to-cash transition rates. It is a hybrid position based in the Memphis, Tennessee office and requires a high school diploma or GED, at least three years of customer-service experience in the electrical industry, SAP Torque knowledge, and Microsoft software proficiency.
