Description
The Customer Support Specialist will serve as the primary contact for Japanese customers and support the Japan Sales team through email, phone, and other channels. The role manages enquiries, orders, quotations, deliveries, product availability, service requests, escalations, and customer issues; coordinates with Sales, Operations, Logistics, Purchasing, and Product teams; maintains customer and order management systems; and supports customer retention and business growth. Fluent written and verbal Japanese, strong English, customer and sales focus, communication and problem-solving skills, and experience in customer service, sales support, or a related field are required.
