Description
The Account Care Agent provides voice and digital customer support for account, billing, payment, subscription, cancellation, renewal, access, and service-related issues. The role investigates account context, resolves or escalates issues, documents actions, communicates across phone, chat, email, and other channels, and introduces approved products and services when relevant. Candidates need a bachelor's degree or equivalent college experience, at least one year of customer-facing experience, strong communication and problem-solving skills, and the ability to use enterprise AI tools; the posting also requires a current role of at least one year and no disciplinary, performance-improvement, attendance, or recent enabling-performance issues.
