Description
The Account Care Agent provides voice and digital customer support for account, billing, payment, subscription, cancellation, renewal, access, and service-related concerns. The role investigates account context, resolves issues, explains options and next steps, manages handoffs, documents interactions, and introduces relevant products or services. It requires a bachelor's degree or equivalent college experience, at least one year of customer-facing experience, strong communication and problem-solving skills, and familiarity with enterprise AI tools.
