Description
HelloGov AI is hiring a Customer Support Representative in Miami to handle approximately 200 direct outbound calls per day, guiding customers through government service applications such as passports, de-escalating concerns, retaining customers, and providing feedback. The role requires at least one year of customer service experience, strong communication and problem-solving skills, CRM familiarity, and U.S. work authorization; a bachelor's degree is preferred. Compensation is $50,000 per year, with parking, food, medical, vision, dental, life insurance, paid time off, and growth opportunities.
