Description
HelloGov AI is looking for a Customer Support Representative to join their team in Miami. This role involves making over 200 outbound calls daily to guide customers through passport applications, de-escalating concerns, driving customer retention, and providing feedback to improve services. The ideal candidate will have strong communication and problem-solving skills, proven de-escalation abilities, and experience working in a fast-paced environment. A bachelor's degree is preferred, and applicants must be legally authorized to work in the U.S.
