Description
EXPLORE, a subsidiary of INTESCIA GROUP, is hiring a Customer Support Representative to manage and prioritize client and internal support requests through email and a ticketing tool, maintain CRM ticket quality, escalate issues, resolve problems, support client retention and upsell opportunities, track support KPIs, report bugs, and contribute to support processes. The role is based in Carquefou, France, with a permanent contract, flexible hours, and a hybrid arrangement allowing remote work several days per week.
