Description
The Customer Support Representative handles a high volume of customer contacts by phone, email, and chat, performs technical troubleshooting, supports multiple queues, creates parts orders, dispatches service technicians, collects billing information, and maintains customer case records. The role requires a high school diploma or equivalent, demonstrated customer service experience, Microsoft Office or comparable software knowledge, strong communication skills, and critical problem-solving ability. Benefits include health and dental insurance, life insurance, a 401(k), paid time off, product discounts, and wellness programs.
