Description
LoadUp is hiring a full-time Customer Service Representative (Support Agent) to serve as the first point of contact for customers and Loaders, resolving inquiries through phone, text, chat, and email. The role handles scheduling and service issues, monitors real-time order status, collaborates with Dispatch and Field Operations, documents interactions, and reports recurring issues. Candidates need strong communication, empathy, organization, time management, computer-system familiarity, and a solutions-first mindset; a high school diploma or GED is required, while college experience is a plus. The position is onsite in Alpharetta, Georgia, with evening and weekend availability, and includes health and wellness coverage, paid time off, a 401(k) match, stipends, recognition programs, and referral bonuses.
