Description
Mark Andy is hiring a Customer Support Representative for its headquarters in Chesterfield, Missouri. The role initiates and monitors incoming technical-service cases, provides initial phone support for digital, flexographic, and offset equipment, manages Salesforce customer files and service cases, assigns cases to field-service technicians, creates and updates installation work orders, handles quotes, warranty and non-warranty issues, and resolves production, shipping, and invoicing problems. The position requires five years of equivalent manufacturing customer-service experience, strong communication and computer skills, and the ability to work with limited instruction.
