Description
This role involves supporting customers during their entire online shopping experience by addressing inquiries regarding deliveries, payments, returns, and account-related issues. The successful candidate will manage customer interactions through various channels like phone, email, and chat, handle order processing, refund requests, shipping problems, and payment questions. They will also collaborate with internal teams, couriers, and external partners, resolving complex cases and escalating when necessary. The primary goal is to ensure high levels of customer satisfaction and achieve set Key Performance Indicators.
