Description
Wave is hiring a Customer Support Representative to join its growing global Customer Support team in Lilongwe, Malawi. The role handles high-volume inbound phone calls, assesses customer needs, resolves complaints, maintains customer records, and follows communication procedures. It is a fixed-term six-month contract requiring work authorization in Malawi, at least two years of customer support or client service experience, fluency in Chichewa, strong phone and listening skills, CRM familiarity, and willingness to work outside regular hours. Benefits include health insurance, parental leave, subsidized childcare, gym subsidies, airtime reimbursement, lunch, and an office space.
