Description
Wave is hiring a Customer Support Representative in Conakry to serve as the primary contact for customers, handle inquiries and complaints, escalate issues as needed, maintain knowledge of Wave products, use active listening, and contribute to team meetings and continuous improvement. The role requires fluency in French, Fulani, Malinké, and Soussou, two years of experience in a comparable customer service or call center position, and flexibility with schedules. It is a six-month fixed-term contract with health insurance, parental leave, subsidized childcare, airtime reimbursement, free food, and an office space.
