Description
Owner is hiring a full-time Customer Support Representative to provide empathetic, high-quality support to restaurant owners and guests through inbound phone calls, chats, and emails. The role manages complex escalations, documents interactions in Salesforce, collaborates with teammates, identifies recurring issues, and maintains strong customer satisfaction. Candidates need 3–5+ years of customer support experience, fluency in Spanish and English, CRM and telephony familiarity, and availability for morning or evening shifts, including weekends. The position offers remote work flexibility, health coverage, a work-from-home stipend, unlimited paid time off, paid training, and a company-provided laptop.
