Description
CAI Software is hiring a Customer Support Representative Contractor for its Maritech team within the Process Manufacturing business unit. The role provides responsive support for external ERP client accounts through tickets, email, chat, and telephone; troubleshoots platform issues; manages case priorities and SLAs; escalates complex issues; advises customers on ERP best practices; supports software installation and upgrades; and contributes to knowledge-base and product improvements. The position requires a bachelor’s degree or equivalent experience, at least three years of SaaS, Customer Success, or Shared Services support experience, Norwegian and English communication skills, and a hybrid schedule of three office days and two work-from-home days.
