Description
The posting describes a customer support role focused primarily on responding to customer inquiries, concerns, and service requests by email, with additional live chat and inbound or outbound phone support as needed. The position resolves complex or high-value issues, maintains product and service knowledge, meets performance indicators and service-level agreements, communicates clearly, multitasks across contact-center and CRM systems, creates escalation tickets, follows company and regulatory requirements, and collaborates with team members to improve processes and resolve challenging cases.
