Description
The Greater Lawrence Family Health Center is hiring a bilingual Customer Support Center Representative to handle incoming patient calls, direct callers to appropriate departments, schedule and review appointments, maintain demographic information, process care-change and transfer requests, manage cancellations and rescheduling, and support onboarding, training, quality assurance, and employee engagement. The role requires bilingual English and Spanish ability, a high school diploma or GED, computer knowledge, and strong communication and customer service skills.
