Description
Managed Solution is hiring a Customer Support Representative, Level 2 for its Managed Operations Center. The role provides 24/7/365 customer support to managed services clients, answers phone and email inquiries, creates and tracks Connectwise tickets, monitors ticket status, escalates Level 1 issues, and resolves basic desktop, server/OS, networking, and account-administration problems. The position is eligible for remote work within a state where Managed Solution has payroll operations, with occasional on-site work in San Diego, client locations, or meetings. It requires an associate’s or bachelor’s degree in computer science or a related field plus at least three years of entry-level troubleshooting experience, along with English communication, customer service, ticketing, and Microsoft Office 365 skills. Compensation is $21.00 to $25.00 per hour, with medical, dental, vision, paid time off, retirement matching, and other benefits.
