Description
Nextiva is hiring a Customer & Technical Support Representative to troubleshoot and resolve customer issues involving hardware, software, networking systems, and communication channels. The role requires at least two years of customer service experience, knowledge of PC and Mac operating systems and Microsoft Office, advanced English fluency, and the ability to work remotely in Ukraine during US business hours. The position includes maintaining systems, documenting interactions, meeting performance metrics, and using AI tools to improve workflows. Benefits include medical and dental coverage, life and disability insurance, paid leave, and professional development opportunities.
