Description
Shopmonkey is hiring a Customer Support Specialist to provide relationship-based support to auto repair shops through phone, email, and chat. The role involves gathering customer information, resolving service-related inquiries and complaints, educating customers on the Shopmonkey platform, documenting interactions, managing workloads, and analyzing feedback to improve processes. It is a hybrid position requiring three days per week in the Morgan Hill, California office and two days working remotely, with a full-time, non-exempt salary of $20-$25 per hour and standard benefits.
