Description
A +A Educação customer support role in its Experience and Relationship Center (NEXA) supports students across multiple simultaneous chat conversations, resolves and escalates issues, follows up through resolution, contributes to process improvements, supports student retention, and conducts contract renegotiations. The role requires strong communication, empathy, resilience, organization, data and scenario analysis, Microsoft Office proficiency, and completed or ongoing higher education; education-sector support experience and Spanish fluency are preferred. Medical and dental coverage and several other benefits are provided.
