Description
Coda is seeking a Customer Support Specialist to serve as the first point of contact for clients’ customers. The role handles inquiries through email, web forms, live chat, Facebook, WhatsApp, and other channels; documents interactions in ticketing or CRM systems; collaborates with internal teams and content providers; monitors feedback; improves FAQs and knowledge bases; and meets service-level agreements. Candidates should have customer support or client servicing experience, strong English and written communication skills, CRM and ticketing-system proficiency, problem-solving ability, and willingness to work shifts, including weekends and holidays.
