Description
Bottomline is hiring a Customer Support Specialist to provide night-shift customer support for its Paymode-X software. The role handles inbound calls and emails, documents issues in a CRM, troubleshoots software and environment problems, escalates defects, manages resolution timelines, and maintains customer relationships. It requires at least two years of customer support experience, proficiency with Paymode-X, SaaS support experience, and strong communication and organizational skills. The position follows a hybrid work model and requires night-shift availability.
