Description
Lyrebird Health is hiring a Customer Support Specialist to support clinicians through live chat, phone, and online training. The role owns interactions from first contact to resolution, de-escalates frustration, escalates issues appropriately, shares product guidance, translates technical concepts into accessible language, identifies recurring pain points, and collaborates across departments. The position requires strong communication, problem-solving, ownership, and the ability to learn new platforms and workflows; health-tech, SaaS, clinical, training, or clinical-professional experience is preferred.
