Description
Canopy, a fast-growing SaaS company in Draper, Utah, is seeking a Customer Support Specialist - Tier 1 to join their Customer Support team. The specialist will provide top-tier service and support to users of their software via email, in-app chat, and phone channels. Responsibilities include anticipating and resolving customer issues, providing superior customer service, taking ownership of customer needs, developing an understanding of Canopy's features, explaining step-by-step instructions, driving value to customers, maintaining a positive attitude, coordinating internally for technical and account-level issues, and helping improve support processes.
