Description
1Nebula is hiring an entry-level Customer Support Specialist to provide timely assistance to customers, resolve issues, guide users through product features, troubleshoot problems, manage support tickets, document interactions, identify trends, and contribute to knowledge resources. The role requires a tertiary qualification at minimum NQF level 5, a degree or diploma in Information Technology or Telecommunications, strong problem-solving and technical troubleshooting skills, the ability to explain technical concepts to non-technical users, and familiarity with CRM and ticketing systems. The position is permanent and offers laptops, well-being and employee support services, and paid Microsoft courses and certifications.
