Description
Acme Tools is hiring a full-time Customer Support Specialist in Grand Forks, North Dakota. The role handles incoming customer calls and emails, provides product information, processes orders, updates order status and tracking information, facilitates returns, and collaborates with other departments and manufacturers. Candidates need prior customer service experience, active listening, technical and problem-solving skills, strong communication, punctuality, and flexibility for occasional Saturday and overtime work. Benefits include paid holidays, employee discounts, paid time off, medical and dependent care flexible spending accounts, 401(k) matching, life insurance, disability coverage, and medical, dental, and vision insurance options for full-time employees.
