Description
Agoda.com is seeking Filipino and English-speaking Customer Support Specialists to join their team in Bangkok, Thailand. The role involves delivering excellent customer service via phone and email, managing high volumes of inquiries, achieving KPIs, understanding and executing business strategies, identifying process improvements, communicating with team leaders, performing administrative tasks, and maintaining customer confidentiality. Candidates should possess strong English language proficiency, good personality traits like attentiveness, empathy, patience, and analytical thinking, along with high problem-solving and stress tolerance abilities. While prior customer service experience is preferred, it is not mandatory, and fresh graduates are encouraged to apply. The position requires willingness to work graveyard shifts, public holidays, and weekends. In return, Agoda offers an attractive annual salary plus various benefits such as subsidized parking, a five-day working week, medical coverage, comprehensive paid training, staff discounts, leadership development opportunities, international relocation support, and a dress code.
