Description
Agoda.com, a leading Asia-based online travel accommodation company specializing in securing the best accommodations at low prices, is seeking Filipino and English-speaking Customer Support Specialists for their Bangkok, Thailand office. This role involves delivering excellent customer service via phone and email, managing high volumes of inquiries, achieving KPIs, understanding business strategies, improving customer service, identifying process improvements, communicating with management, performing administrative duties, maintaining confidentiality, and taking ownership of customer issues. The ideal candidate will have strong English communication skills, good attitudes, attention to detail, responsibility, trustworthiness, ethics, analytical thinking, problem-solving abilities, stress tolerance, and willingness to work graveyard shifts, public holidays, and weekends. Agoda.com offers an attractive annual salary plus subsidized parking, a five-day workweek, medical coverage, four weeks of paid training, staff discounts, leadership development, international relocation opportunities, and a supportive relocation program from the Philippines to Thailand.
