Customer Support Specialist at Air Apps

Air Apps is hiring a fully onsite Customer Support Specialist in San Francisco to support global users across Zendesk, social media, and other communication channels. The role troubleshoots iOS application issues, documents and escalates bugs, monitors customer satisfaction and trends, and collaborates with engineering and marketing to improve the user experience. Candidates need approximately three years of customer support experience, strong English and technical communication skills, iOS and Zendesk knowledge, and a bachelor’s degree or equivalent practical experience. Benefits include medical, vision, and dental insurance, an annual bonus, a 401(k) contribution, and other employee benefits.