Description
Clinically AI is hiring an entry-level Customer Support Specialist to provide first-line support for healthcare providers using its AI-driven clinical documentation platform. The role covers product questions, troubleshooting AI-generated output, onboarding, prompt engineering, deployment and access issues, customer feedback, and support documentation. Candidates need 1–2 years of customer-facing experience, technical aptitude with AI tools or software platforms, strong communication, ticketing experience, and the ability to diagnose and escalate issues; healthcare, HIPAA, and clinical workflow knowledge are preferred. The base salary is $75,000–$85,000, with performance-based incentives, healthcare coverage, and flexible time off.
