Customer Support Specialist at Cluely

Compensation

$25/hr

Setup: Remote
Type: Part-time
Posted: Nov 30, 2025

Description

Cluely is seeking a part-time remote Customer Support Specialist to manage customer inquiries, process refunds, and escalate technical issues. This role involves direct customer interaction and provides an opportunity to influence product direction within a fast-paced startup environment. The specialist will work towards achieving "inbox zero" daily and share customer feedback with the product team.

Required Skills

Intercom
Slack
Stripe
Customer Support
Problem Solving
Communication Skills
Refund Processing
Technical Escalation
Inbox Management

Additional Information

Preferred Qualifications: A genuine passion for the startup ecosystem and excitement about being part of a growing company where your work directly impacts the business
Clear, empathetic written communication abilities that help customers feel heard and supported
The ability to quickly assess situations and determine the best path forward, whether that's resolving an issue independently or knowing when to escalate
Confidence using customer support tools and the ability to learn new platforms quickly (we use Intercom, Slack, and Stripe)
Consistency in showing up for your scheduled shift and maintaining our high standards for customer care
A natural inclination to put yourself in the customer's shoes and advocate for their needs
The ability to work autonomously and make good judgment calls without constant oversight

About Cluely

Cluely

AI meeting assistant

Undetectable AI notetaker and meeting assistant with live notes and instant answers during calls. Unlike Otter or Granola, Cluely helps you during meetings, not just after.

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