Description
Coupang is hiring a full-time Customer Support Specialist to handle supervisor-callback cases and representative-email inquiries, detect and escalate critical issues, review VoC tickets for service quality, and use customer feedback to recommend system and policy improvements. The role requires at least six months of customer-support experience, Zendesk experience, weekend and public-holiday availability, and strong communication and problem-solving skills; e-commerce, VoC improvement, data-analysis, and vendor-experience qualifications are preferred. The posting includes a document-screening, phone, video, and final-offer hiring process and may close early when filled.
