Description
Digital Consultants is hiring a Customer Support Specialist to provide Tier 1 endpoint device support for a customer at the Naval Research Laboratory in Washington, DC. The role handles installation, deployment, upgrades, account setup, troubleshooting, and resolution of hardware, software, network, printer, and other device issues; it also includes documentation, user consultation, root-cause analysis, liaison work with specialists, and follow-up. The position requires a Secret clearance, a high school diploma or GED, DoD 8570 IAT Level II certification, and at least two years of specialized experience in hardware, software, information assurance, or business analytical support, with experience in at least two of the listed areas. Compensation is $60,000–$65,000 annually, with benefits including paid time off, group health plans, an HSA, and a 401(k) matching plan.
