Description
Eucalyptus is hiring a Customer Support Specialist to resolve patient issues through email, chat, inbound, and outbound calls while collaborating with doctors, pharmacies, and delivery partners. The role focuses on patient-centric problem solving, service targets, process improvement, automation, and escalation of recurring issues. Candidates need at least four years of experience in telehealth, healthcare support, customer service, tech support, or similar problem-solving roles, along with strong communication, computer, and proactive skills. The position is based in Makati and includes health insurance, statutory benefits, leave, professional development, equity, and a transportation allowance.
